CUSTOMER MANAGEMENT
Customer management software UK specialist, provides you with the easiest, most efficient and effective way to manage all your customers. A single platform unifying and simplifying all the elements of the support process. Connect the dots of customer relationship management with the use of our bespoke platform.
Information Hub
Organise all the customer information including basic contact details, order history, profile photo, past requests, record interaction time, document attachments and medium of communication in the simplest manner.
User Account Management
Create new user profiles, manage relationships and attach relevant documents while attending the calls. Agents can access the powerful knowledge-base to find the answers and help the customers instantly.
Smart Administration for Agents
Agents have a holistic view of all contacts, can search a particular user and view their purchase, request and interaction records using customer management software.
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How to manage customers using contact centre software?
Contact centre serves as a backbone to achieve customer relationship management for your organisation. In our customer management software UK based platform, agents receive requests for services & products made by customers, the data is fed into centralised customer management software. Different categories can be created to filter and sort the requests, complaints, queries and interaction threads for action and analysis. With a set of advanced features, secured platform & multi-platform compatibility, cloud contact centre software demonstrates maximum outcome.
Drastically reduces agent-response time to attend customer queries
Allows monitoring customer behaviour from his service history
Ability to store and organise all relevant documents
Ability to send notifications via SMS & Email as chosen by the customer
Precise and customised dashboard analytics on customer trends
Agents can access the portal & answer the customers without device dependency
Easy integration with the existing third-party systems
Provides a methodology to optimise customer communication
Ensure that no customer call goes unattended by the agents
Having an easy operability, no IT expertise is required to operate it