Privacy Policy

Last updated: July 2, 2025

This Privacy Policy explains how iTouchVision, Inc. (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our offerings at iTouchVision. By downloading, installing, or using the Apps or our platform, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide

  • Account Registration: Name, email address, password, organisation.

  • Profile & Preferences: Role, department, notification preferences.

  • Uploads & Forms: Photographs, documents, notes, voice recordings, and other content you submit through the Apps.

1.2 Usage & Device Data

  • Analytics: Feature usage statistics, session length, error logs.

  • Device Identifiers: Device model, operating system version, unique device ID.

  • Connection Data: IP address, mobile carrier, network type, timestamps.

1.3 Location Data (Optional)

  • GPS Coordinates: Collected if you enable location-based features (e.g., site-visit logging). You may disable location access at any time in your device settings.

2. How We Use Your Information

  • Provide & Improve Services: Authenticate you, deliver content, optimise performance, diagnose issues.

  • Personalisation: Tailor in-App dashboards, notifications, and feature recommendations.

  • Collaboration: Enable sharing of tasks, assets, and reports with your team members and external stakeholders.

  • Analytics & Research: Conduct usage analysis, feature testing, and product development.

  • Support & Communication: Respond to support requests, send service announcements, and inform you of updates.

3. Information Sharing & Disclosure

  • Within Your Organisation: Data you create or share in the Apps is visible to assigned team members, administrators, and any external collaborators you explicitly invite.

  • Service Providers: We engage third-party processors (e.g., AWS, Firebase, integrations) who act on our behalf under confidentiality agreements. They may access your data solely to provide infrastructure, analytics, or payment services.

  • Legal Requirements: We may disclose information to comply with applicable laws, respond to lawful requests (e.g., subpoenas), or protect against abuse or fraudulent activity.

  • Business Transfers: If iTouchVision is acquired, merges, or sells assets, user data may be transferred to the new entity, subject to this policy.

4. Data Security & Storage

  • Data Region: All customer data is stored and processed exclusively within secure data centers in the United Kingdom (AWS eu-west) region.

  • Encryption: All data in transit is protected by TLS/SSL. Sensitive data at rest is encrypted using AES-256.

  • Access Controls: Role-based access and multi-factor authentication protect administrative systems.

  • Monitoring & Auditing: Continuous monitoring for intrusion attempts; periodic security audits and vulnerability assessments.

  • Incident Response: Established breach-notification procedures; you will be notified within 72 hours of any confirmed data breach affecting your personal information as per GDPR Article 33 requirements.

5. Data Retention

We retain your personal and usage data for as long as you maintain an active account plus custom policies, unless a longer retention is required or permitted by law. You may request deletion of your account and associated data at any time.

6. Your Rights & Choices

  • Access & Portability: You can request a copy of your personal data in machine-readable form.

  • Correction & Deletion: You can correct or delete your personal data by editing your profile or contacting us.

  • Opt-Out: You may opt out of non-essential communications by adjusting your notification settings or clicking “Unsubscribe” in our emails.

  • Location Controls: Disable location access anytime via your device’s privacy settings.

7. Other websites

Our website may contain links to external websites. This privacy policy only applies to iTouchVision, so if you follow a link to another site, you should review their own privacy policy.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via in-App notice or email at least 30 days before the changes take effect. The “Last updated” date at the top will indicate when the current version was published.

How to contact us

To ask questions about this policy, your personal data, or to exercise your rights, please contact us via support@itouchvision.com.

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