CUSTOMER SUPPORT AND HELPDESK
All-in-one platform to manage incoming calls, provide online support, chats, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management.
Redefine customer service with the brilliance of technology and personalise every interaction. Assist customer support agents to attend more calls with skill-based routing, knowledge base, entire case history, and seamless integration and call recording. Analyse trends with standard and customised reports.
500+ call centres are benefitting from iTouchVision’s cloud-based customer support and helpdesk software.
iTouchVision’s next generation multi-platform mobile applications present a smart way to manage your workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move.
Enable your mobile workforce to carry out their tasks in the most efficient, accurate and timely manner with features like auto-routing, job scheduling, offline integration, lone worker safety, document exchange and real-time communication.
5000+ field force operatives have shown 92% more productivity and excellent service delivery using Mobile Worker solution.
Achieve a smooth life-cycle management of service requests and tickets with iTouchVision’s Service Desk Solution. Manage all back-office operations with effortless administration techniques.
Capture the request information, distribute and dispatch jobs to the workforce, allocate tasks whilst workers are in the field, spot nearby requests and monitor the performance with dashboards and analytics. Quick and easy configuration of modules makes it the best and most preferred solution in the industry.
Trusted solution for over 125,000 professionals to meet service level agreements and manage different type of requests.
CUSTOM APPLICATION DEVELOPMENT
Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements we will transform the solution to match your exact processes and enhance then with automation.
Highly configurable platform with capabilities to incorporate all business parameters.
We have designed custom enhancements for over 100’s of different organisations. Most of these enhancements then make it on the full version of the application for all our customers to use.