Customer Support and Helpdesk


CUSTOMER SUPPORT AND HELPDESK

All-in-one platform to manage incoming calls, provide online support, chats, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management.

Redefine customer service with the brilliance of technology and personalise every interaction. Assist customer support agents to attend more calls with skill-based routing, knowledge base, entire case history, and seamless integration and call recording. Analyse trends with standard and customised reports.

500+ call centres are benefitting from iTouchVision’s cloud-based customer support and helpdesk software.

Workforce management


WORKFORCE MANAGEMENT

iTouchVision’s next generation multi-platform mobile applications present a smart way to manage your workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move.

Enable your mobile workforce to carry out their tasks in the most efficient, accurate and timely manner with features like auto-routing, job scheduling, offline integration, lone worker safety, document exchange and real-time communication.

5000+ field force operatives have shown 92% more productivity and excellent service delivery using Mobile Worker solution.

Workforce management


SERVICE MANAGEMENT

Achieve a smooth life-cycle management of service requests and tickets with iTouchVision’s Service Desk Solution. Manage all back-office operations with effortless administration techniques.

Capture the request information, distribute and dispatch jobs to the workforce, allocate tasks whilst workers are in the field, spot nearby requests and monitor the performance with dashboards and analytics. Quick and easy configuration of modules makes it the best and most preferred solution in the industry.

Trusted solution for over 125,000 professionals to meet service level agreements and manage different type of requests.

Bespoke Solutions


CUSTOM APPLICATION DEVELOPMENT

Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements we will transform the solution to match your exact processes and enhance then with automation.

Highly configurable platform with capabilities to incorporate all business parameters.

We have designed custom enhancements for over 100’s of different organisations. Most of these enhancements then make it on the full version of the application for all our customers to use.

What makes iTouchVision different?

We believe that offering a unique, flexible and responsive platform will ensure that you can deliver the ultimate customer service. You have the power to control and configure the platform options to reflect the way you work. Every solution is robust and designed to provide an effortless way of working.

The real power of business lies with the customer and to hold on to this supremacy you need to have the right Customer Service Software to retain them. A flawless customer experience is not just an added advantage but a must-have resource to ace your business. iTouchVision with its team comprising of individuals from various fields work to help companies grow their customer base using a right mix of Tactics and Technology.

iTouchVision’s Customer Service Software has multiple points of contact for the customer interaction; everything of which is captured on a cloud hosted platform. Exploiting all the SaaS benefits, data management, search, storage and access becomes 24×7 with much ease! The software is designed in a way that takes up minimum efforts and time of staff so they can be engaged in much more important tasks for productivity.

Being a company that has worked with over 300+ clients in a number of verticals, we have got an inside view of the entire system to identify what is exactly needed to boost up performance and success! What we develop at iTouchVision is customized to match each of the enterprise needs regardless of its size and nature. USER-FRIENDLY software, NATIVE mobile application, and CLOUD support is the set of resources to climb up the business success steps.

iTouchVision combines all the elements of a good Customer Service Software and adding its own technical perfection ensures that all our clients get the best! 365 days availability to provide 360-degree support across 24×7 days is what we offer to congregate our ties with each of our client enterprise. The modern age wants things to be INSTANT and ALWAYS, we make it POSSIBLE for them to reach out to your company in an organized manner with distinctive features and a personal bond for CRM.