Service Management Platform
CREATE. ALLOCATE. UPDATE
Our cloud-based solution addresses the modern market requirements to optimise scheduling and dispatching work orders to realise the most optimum outcome. Manage hundreds to thousands of service requests and silos of information in the most organised and sorted manner. The service desk platform is highly intuitive and promotes effortless administration techniques. It facilitates high-level continuous coordination between service requestor, back-office staff and mobile workforce.
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Our service desk software is a comprehensive solution to capture service request information from its initial registration to scheduling and dispatching the jobs to the appropriate workers.
Cloud-based service level agreement features of service management platform are designed to monitor problems, check priorities, warranties, response time and take actions if the deadline is missed and be notified at each stage.
Our eForms software solution is highly customisable allowing the organisation to design its own forms and templates using plugins for capturing and synchronising user information.
A systematic approach to consolidate, centralise and organise business critical information. Combine the pieces of information, establish relationships, enable precise reporting and present fact-based analytics for decision-making.
A highly configurable set of functionalities enabling creation of any number of rules to trigger all the desired actions. Automate series of tasks with a well-defined flow of actions without any manual intervention.
Maximise the effectiveness of service operations with automated and accurate inventory management. Our well-defined platform enables monitoring the inventory of parts and products.
Service request management is the base of all business and work processes. The solution allows quick and easy configuration of the web and mobile-based forms without the need for coding skills, reducing dependence on IT specialists. Service desk platform with its intelligent features is designed to help the professionals managing task allocation to the field force and administering the service tickets. All the service desk information is synchronised securely over a private cloud accessible to authorised users.