Waste management solution software by iTouchVision is designed based on the insights of industry experts. It assists the organisations to implement best practices and meet the business goals. Achieve streamlined in-field and back-office operations to manage your crew. Complying with the legislation, environmental needs and recycling technologies, our solution adheres to maximise your returns with low total cost of ownership.
Simplify the work of back-office staff using a bolt-on service desk platform. Allows smart scheduling and dispatching of jobs. Create automated workflows for single-occurrence, recurring, exception and alternate days, and shift-based waste collection requests.
Manage supplier and customer service contracts, electronic documents, task status, email management and keep up with the service level agreements (SLA). Allows setting up the key performance index parameters and generating various customised reports to analyse performance.
IN-FIELD ROUTING AND OPERATIONS
MobileWorker is a device independent application designed for smartphones and tablets. It conforms to the needs of the service assistants performing in-field tasks. It comes with auto-route optimisation to optimise daily visits within minimum time.
It gives real-time visibility to the supervisors to track the vehicles, dispatch any ad-hoc job, and govern the worker safety. MobileWorker app allows the service staff to capture task photos, customer signature, create any new account dynamic and sell of a service on-the-go!
ASSET AND ACCOUNT MANAGEMENT
A centralised platform to create waste profiles, fixed assets, haulers, materials inventory and contractor-supplier information. A master database to manage work orders and history of all assets and its associated requests.
It provides a flexible approach to set up parts hierarchy, cost accounting and billing information with contract lifecycle. Makes it easy to access data in a secured way from anywhere rather than having scattered silos of information.
The waste management solution offers great features for weighbridge integration at the depot and centralised level. Track the flow of incoming and outgoing materials at the stations.
The information is captured and synchronises within the cloud-based waste management software and app. Configure the rules to manage price and quantity. The interface is aligned to pass on the relevant information for every work order via the app.
CUSTOMER SERVICE AND SUPPORT
Customer self-service web portal and dedicated mobile apps provide a channel to book the waste collection and cleaning services, track the status of their order, and register their queries. An effective way to increase CRM with a well-defined and guided flow for the customers.
A branded application allows the customers to manage their own profile, request the services, make online payments and access the knowledge base. It reduces the number of direct calls. Alerts and notifications are sent as reminders prior to their visit and scheduled date as a complete Waste Management solution.
Meeting the service standards is very important for the waste management industry. With the growing customer expectations, there is the utmost need for the organisations to empower their employees. Our waste management solution software is a comprehensive solution with a proven track record to increasing service delivery rate and customer contentment for many waste management companies across the sector.
How does the waste management solution software support business operations?
The recycling and waste management industry is undergoing a major change to act in accordance with the changing environmental trends, lawsuits and economic crisis. There is no scope of sustaining in the competition with the outdated paper-based or scattered systems that take up all the employee time. As the modern recycling tools and techniques emerge, more is the need to optimise service delivery operations to support the overall business goals.