Knowledge Centre Support and FAQs


Workforce Management Amy West2024-02-09T06:00:33+00:00 What is a MobileWorker? Amy West2016-10-13T11:49:42+00:00 Can you assign scheduled tasks to a MobileWorker? Amy West2016-10-13T11:49:42+00:00 Does the Mobile Worker platform enable routing to the next job based on distance and traffic conditions? Amy West2016-10-13T11:49:42+00:00 Can my field representative raise an alarm in case of dangerous situation? Amy West2016-10-13T11:49:42+00:00 Do the field teams need to come to an office to submit their work report?	Admin Helpdesk Karl Connolly2016-10-13T11:49:39+00:00 How do I reset password? Karl Connolly2024-02-14T05:46:54+00:00 Do you need to install any client software onto the PC? Karl Connolly2016-10-13T11:49:41+00:00 Who will do all the configuration of the platform, is it iTouchVision? Karl Connolly2016-10-13T11:49:41+00:00 Do you supply ready-made or template forms? Karl Connolly2024-02-12T09:12:50+00:00 Is it possible to have workflow automation to reduce human efforts?
Self-Service Platform Amy West2016-10-13T11:49:42+00:00 What is a self-service app? Amy West2016-10-13T11:49:45+00:00 Can the users pay bills online through mobile app? Amy West2016-10-13T11:49:45+00:00 Can you link the portal to my company’s internal systems? Amy West2024-02-13T09:05:23+00:00 Self-service platform branding options Amy West2016-10-13T11:49:45+00:00 Can you link in with my own company “one” account?	Support and Availability Amy West2016-10-13T11:49:42+00:00 Do you provide telephone support? Amy West2016-10-13T11:49:42+00:00 How long do you take to respond? Amy West2024-02-13T09:05:30+00:00 Do you have knowledgebase with self-explanatory content? Amy West2016-10-13T11:49:42+00:00 Do you charge extra for support calls? Amy West2016-10-13T11:49:42+00:00 Describe how you will meet the change management requirement?
Mobile Interface Amy West2016-10-13T11:49:34+00:00 What mobile devices do you support? Amy West2016-10-13T11:49:38+00:00 When there is a new update to an OS do you make an update to your app? Amy West2016-10-13T11:49:38+00:00 If I want to hide some functionality for mobile app, can I do it?	Payment and Integration Karl Connolly2016-10-13T11:49:35+00:00 What payment gateways do you integrate into? Karl Connolly2016-10-13T11:49:35+00:00 What is the lead time to implement an online payment gateway? Karl Connolly2016-10-13T11:49:35+00:00 Do you offer web services?
Reports and Business Dashboard Karl Connolly2016-10-13T11:49:38+00:00 How do I see number of requests I am getting each month? Karl Connolly2016-10-13T11:49:38+00:00 How do I see the number of app downloads? Karl Connolly2016-10-13T11:49:38+00:00 Can we create customised reports? Karl Connolly2016-10-13T11:49:39+00:00 Can we export the report data to CSV format?	Customisation and Personalisation Amy West2016-10-13T11:49:35+00:00 How do I change my web and mobile app logo? Amy West2016-10-13T11:49:35+00:00 How do I change between tile and list view? Amy West2016-10-13T11:49:35+00:00 How do I upload my own icons? Amy West2024-02-13T09:05:16+00:00 How do I change the customised software colour settings?
Security and Data Management Amy West2016-10-13T11:49:35+00:00 Where are your servers located? Can we inspect your data centre? Amy West2016-10-13T11:49:35+00:00 Are they ISO accredited? Amy West2024-02-13T13:00:51+00:00 Is the platform and mobile apps encrypted? Amy West2016-10-13T11:49:38+00:00 How is data entry validation done to force compliance with data standards? Amy West2016-10-13T11:49:38+00:00 How are the different users authorised to access the data?	Pricing and Subscription Amy West2016-10-13T11:49:38+00:00 Can we do a trial? Amy West2016-10-13T11:49:38+00:00 Do we get discount if we pay a year upfront? Amy West2016-10-13T11:49:38+00:00 Can I select what features I want to buy? Amy West2016-10-13T11:49:38+00:00 If we buy your services, how much time will it take to go live?