Consumer Goods our complaints management software is specifically designed to meet the needs of a broad range of consumer goods or FMCG companies. Based on our proven, configurable, highly scalable, and fully Web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.
Customer Contact
The customer either calls, emails, uses the online self-service, or posts a message on social media. The agent may just give advice, raise a request or take a complaint efficiently with complaints management software.
Gift Cards
Through iTouch Vision’s complaints management software if the customer makes a product complaint the agent can offer a gift card or product replacement. Each gift card can be approved by a line manager.
The Operations team
Through the complaints management software, the factory floor staff can review all the issues and look into any problems with the manufacturing process. By allowing factory floor staff to have direct access to the issues, allows quick resolution of issues which ultimately provides product enhancements in quality and consistency.
Download our information guide to Consumer Goods
This guide gives further information about the different products and processes that Consumer Goods can manage. Further testimonials provided which give a great overview how some of our customers use our platform.
Master Data Management
All your products and customers are detailed in the MDM. This enables you to see all the issues against a product line and see if a customer has made more than one complaint
Products
The management team can review all the issues grouped by category, and create strategies to reduce the number of customer issues.
