Field Management & Mobility Mantra-

Get it, Visit it and Fix it!

Imagine thousands of customers over you with thousands of requests of different categories which you need to assign to hundreds of your service technicians in no time keeping in mind their expertise and availability. Not only this, you have to handle each of the customer and technicians with proper information passing and appointment details; check if anything urgent comes up then reschedule the things as well. Sounds like a nightmare, isn’t it? But this is what an organization and a manager with his team need to do in the field management and service management.

How about this nightmare turning into an easy-going reality? Yes, everyone would want their work to be standardized and organized in a way that at any point of time it is simple and uncomplicated to track your technicians or allocate them the work on one hand and instantly update your customer with all the details. Keeping in sync with the technical advancements, iTouchVision brings to you the mantra of Field Management and Mobility with Software –

“Get it, Visit it and Fix it!”

Field Management Confusion

Get it – Workorders on the MobileWorker app!

Does this imply that field staff needs to be technical sound? Well perhaps no! MobileWorker is a user-friendly application which is designed to be used by one and all. The simple interface with rich features serves to be the self guide. A field technician will receive the jobs with details scheduled for him by the back-office team; he may accept it and carry on with his work without the need to go to the office.

Visit it – MobileWorker Routes it for you!

MobileWorker is your time savior and ultimately the fuel cost too! After receiving a particular work order, optimized routing helps the field worker to reach the spot in minimum time. Since he is already acquainted with all the job details beforehand including incident, damage or product pictures he can go well prepared which eventually increases first-time fix ratio!

Fix it – Synchronize & update tasks done by you!

Now since you are on the exact location and have the particulars, all you got to do is to use your knowledge and fix the problem, probably in minimum time. MobileWorker being your app friend will help the field technician to upload the “work-done” images, update status and make customer put his digital signature, following which all the data will be synchronized spontaneously.

Field Management Solution

So that’s how our clients involved in field management and service business have made their place in the market using iTouchVision’s Field Service Software and MobileWorker solution. Do you feel we can help you with this mantra as well, or may be a meeting for a demo can guide you whether to go for this or not? Sign up and we will definitely contact you. Reach us on the social platforms –  Facebook, Twitter,  and Google plus.

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.