HELP DESK
Knowledge management can be an asset for the end-users as well as the employees. It is helpful for the users to solve basic level issues or get answers to common questions from the knowledge base using IT Help desk Software.
Knowledge Centre
Knowledge centre lets you add videos, text documents, and step-by-step instructions as a guide for the users. IT help desk empowers software the agents and desk executives to instantly respond the queries from end-users.
Increased Productivity
A quick search in the knowledge base for the agents while they attend the calls can increase the ratio and speed to solve a problem on the call itself with a satisfactory answer.
Collated Documents and Media
The desk executives can use the IT help desk software to attend customer queries by looking up to the answers. Also, software guidelines, training material and self-explanatory can be demonstrated in the IT help desk.
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How can knowledge centre and helpdesk be useful?
A robust and well-documented knowledge base is integrated within the software to present an overview, user-guides, provide instant solutions and dictate the software usability. IT help desk within the reach of desk executives can be configured to share solutions and basic level answers. Putting the know-hows and know-what of software, frequently asked questions for users and steps demonstrating a resolution is helpful to tackle issues. It can be accessed anywhere via any device, thus reducing dependency on manual instructions or training.
Increase support level and availability to the users.
Enhance customer experience with quick answers for understandability.
Rich-media content & documentation gives a clear picture to get started.
Reduces the number of complaints and small issues.
Configurable to add documents , photos and videos for any new feature.
Self-help guide for the agents and customers.