Self-service channel, on a general basis, is a facility provided by the organisation to its end users to access different functionalities like buying a product, requesting a service, checking status, getting contact information, booking an appointment, etc. All these functions can be done by the end-user on their own using self-service app or web portal without contacting or depending on the company executives directly.
iTouchVision’s self service module includes a bespoke mobile application and web portal for the users who can access a wide range of features in an effortless manner. The application platform is synchronised with all other systems used by the company to regulate and monitor requests and orders. Self service capabilities to the end-user make it easy for them to access the details 24*7 at their convenience.
Features such as attaching media image and video files, sending accurate location using postcode picker and system-initiated telephonic calling the administrator are also available to the user. More features and functionalities can be added as per the organisation’s nature of business, product offerings and user base. Self service platform can be used to collect all type of customer information, their preferences and history to help them serve better for future interactions. It helps to reduce the burden on administration team.
Every data is captured in a consistent and standard manner.