Field Service Software – 6 questions you should ask to enable you to make your decision!

The world has entered into an age where work has no boundaries because technology makes it possible for the companies to extract work from their employees from anywhere. The software industry has proven its benefits in the service and field jobs where the staff is not just captivated into an office but has to reach out to locations and customers for work. Moreover, it is always desired to obtain results that show high-profit ratios and customer retention. This clearly defines the importance of bespoke field service software solution which is dedicated and personalized as per the needs.

As a field service company, you should understand the basics and get an answer to following questions before deciding upon a software solution for your staff and work.

Is the service software capable of scheduling and dispatching jobs to all workers?

A good field service software should be able to allocate work orders to the field staff with the accuracy of location, skills and availability. Even distribution of work with automation, sending the notifications on the handheld devices or smartphones via mobile applications is a must. The administrator should be able to dispatch all work orders with the software.

Does the service software provide real time synchronization and visibility?

It’s indeed a matter of concern to track your employees when they are working for you, but outside the premises. Also, it is utmost significant to synchronize the data from the mobile worker to the software and vice-versa. There should be consistency of data with real-time updates, offline integration as well as provision to know the field workers’ actual work and performance.

Is the service software having provision for SLA and KPIs?

To maintain a standard of your company and have a concrete reputation, it is imperative to meet the SLA (Service Level Agreements) and bring the output of job. The software should have automation to set the SLAs and KPIs (Key Performance Indicators) and hence take the action accordingly. For example, as per the nature of the service request or priority

Does the service software allow designing of various forms without any technical expertise?

The service industry has to deal with many kinds of work orders, of which some may be static and others may be dynamic. If you are going for service software, make sure to have a module that facilitates the admin to design forms and flow with much ease. These forms creation along with different field details, rule engine and document management should be a smooth process.

Does the service software support reports and filters?

To measure the actual success of your business, believe the facts shown by figures! A dashboard and reporting suite which helps you with detailed analysis on different criteria is the thing to account for. Various types of automated reports which give insightful information related to your offerings, customers and employees can guide for decision-making.

Will the service software integrate with any third party system?

A company running its business may already have some systems in use. Service software that seamlessly integrates with third party software without any loss of data or functionality is the required quality. This flexibility will allow the software to be implemented easily and have all the information in the desired format.

If you actually want to benefit from the field service software implementation and coordinate with your field workers, then keep in mind these basic questions. iTouchVision, being one of the pioneer companies to offer field service software has helped organizations grow with our solution. Take a right step with software that caters all your needs and be an answer to your field service requirements. Sign up for more information or send out your queries on Facebook, Twitter, Google plus and check our updates on LinkedIn.

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iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.