Posts by Swati Kungwani

About Swati Kungwani

Swati Kungwani is one of our shining executives, leading the way in operational excellence and customer-facing account management. She works with clients to ensure that the technology and services they have acquired fully meet their business needs. She has over a decade of operational and organisational experience gained at a senior level.

14 10, 2016

Why should an organisation treat customer complaints as business opportunities?
Why should an organisation treat customer complaints as business opportunities?

Blog

Why should an organisation treat customer complaints as business opportunities?

By Swati Kungwani|2017-06-06T08:38:19+00:00October 14th, 2016|Blog|1 Comment

Why should an organisation treat customer complaints as business opportunities? Befriend the complaints and gain from customer service [...]

3 10, 2016

Why a world class Customer Service Platform is the key to a successful SaaS business?
Why a world class Customer Service Platform is the key to a successful SaaS business?

Resources

Why a world class Customer Service Platform is the key to a successful SaaS business?

By Swati Kungwani|2017-10-16T08:34:29+00:00October 3rd, 2016|Resources|Comments Off on Why a world class Customer Service Platform is the key to a successful SaaS business?

White Paper on Importance of Customer Support for SaaS (Software as a Service) Providers [...]

17 09, 2016

How to manage remote workers abroad?
How to manage remote workers abroad?

Blog

How to manage remote workers abroad?

By Swati Kungwani|2017-01-10T12:12:05+00:00September 17th, 2016|Blog|Comments Off on How to manage remote workers abroad?

What are the best practices to manage remote employees? Beyond the Command-and-Control Culture! [...]

9 09, 2016

How technology makes it easier to build an in-house contact centre?
How technology makes it easier to build an in-house contact centre?

Blog

How technology makes it easier to build an in-house contact centre?

By Swati Kungwani|2024-02-12T09:11:30+00:00September 9th, 2016|Blog|Comments Off on How technology makes it easier to build an in-house contact centre?

Top reasons to opt for an In-house Contact Centre Technology A contact centre is no more a cost [...]

22 08, 2016

How does field service automation solution help to generate more revenues?
How does field service automation solution help to generate more revenues?

Blog

How does field service automation solution help to generate more revenues?

By Swati Kungwani|2016-10-18T10:07:21+00:00August 22nd, 2016|Blog|Comments Off on How does field service automation solution help to generate more revenues?

Field service automation solution - The business benefits! Field service industry has outgrown itself with the [...]