A Quick 3-minute read-guide to
BYOD & MobileWorker!
BYOD refers to Bring Your Own Device, a trend which is helping organizations expand their businesses & improve service delivery with the power of technology & abet of cloud computing.
The customer service operations have restructured the working methodologies of field service organizations, the back office managers, and the field service technicians. The customer is no longer accepting delays, repetition or a process which takes up their time for similar kind of interactions. An enterprise, be it a large scale or into the small-medium enterprise category cannot afford to lose customers because of old systems in use. Seeing the success statistics of productivity, job completion & customer retention, field service software with the suite of mobile applications are becoming inevitable and predominant for every organization.
We understand the concern of field managers to take a decision about implementing an appropriate FSM (Field Service Management) software solution. Mobile FSM software that serves all your needs, a complete solution which can reduce the manual administration efforts of scheduling and dispatching jobs, a native application for on-field workers & platform for the customer to register, request and track their work order. Here we introduce the basics that you should know about BYOD working & policy-
BYOD – Changing Field Service Scenario!
BYOD policy is massively being put into practice by the field service organizations. Bring your own device concept involves your field service technicians travel to different locations for their job orders with a handheld device, having a native application installed on it.
MobileWorker has been developed by iTouchVision to go in hand with BYOD policy. All that a field service representative needs is a device – a smartphone or tablet to begin. The easy integration of our solution with your existing systems makes it a trouble-free experience for the worker. MobileWorker is available on all platforms – Windows, iOS and Android supporting all devices. There’s no special requirement to use MobileWorker. Its user-friendly makes it convenient for the field technicians to get habituated to it without any IT skills.
It is a flexible and bespoke mobile application which requires less than 2 minutes to get started.
MobileWorker in a larger perspective for a field service representative is an entire “office-on-the-go”. It enables the field service representative to receive jobs scheduled for him, accept it, check details, check inventory, update availability, status and maintain his profile. MobileWorker also comes with auto-routing to design the minimum distance travel, offline integration to synchronize data on the private cloud without internet connectivity, images, documents and video uploads, and workforce tracking. One can make use of the check-in button to log the duty hours and also raise an alarm for safety if the worker is servicing a remote location hazardous job. It is packaged with a number of features which can be customized as per the company requirement.
A case study of one our client companies revealed that they were suffering a loss of £7,031.25 every month before MobileWorker.
A mobile application is designed to receive all the work orders right on the technician’s device, irrespective of their location, platform & connection. BYOD enables the field service technicians to cut down their travel time & costs as they get every detail of daily job orders on their device. The organization can save a considerable amount in terms of infrastructure, fuel and time. To put it briefly, the field service technicians’ presence & productivity is important on the site, hence giving them the complete power of Mobility with the support of MobileWorker application. This application on their device guides them across their day, customer details, update the task details & get customer signature for completion.
As per our survey, job completion ratio in a day increased by 47% within 1 month of BYOD implementation.
Nobody, else than you, can understand what your business needs and what will be the best budget plan for it. We invite you to sign up for a free trial and then take a decision. Any further queries? Shoot a message on Facebook, or Twitter, Google plus. Connect us on Linkedin for more updates.
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