6 Features of iTouchVision’s Customer Management App!

Technology has the power to take every business to a new level. The mobile world sees tons of applications flooding in for the user. In such a scenario, what will make a new-age versatile customer use your mobile app? Well, a customer amidst such varied options always seeks three things: to be listened, to be surprised, and to be comfortable. For a successful customer management app in the mobile market, a company needs to understand what kind of app will be suitable for their product and what genre of users are going to use it.

Over years, iTouchVision has studied the end user behavior with this technology and has a dedicated mobile team who develops such user-friendly apps on mobile.

A customer management app that provides engagement through mobile;

offers worth to the company and adds value to business along with increasing

customer retention ratio is what we have been delivering to our clients.

Enlisting some features that have made customer happy with company using their mobile app:

Multi-platform

A mobile application is targeted to customers using a mix of devices with different platforms. Multi-platform availability ensures that no customer feels left out or goes away from the company because of restricted access. Our suite of mobile applications developed for the client company is offered across all platforms. It can simply be downloaded with the respective stores, with company’s branding and customization.

Interface

The first part of acceptance for the end-user is the interface. It is utmost important to have a clean and impressive interface for your mobile application. We develop mobile apps with a vision to attract end users, make it easy for them operate and get used to it. The visual impact on users should make them say “This makes my work easy!” Designing, Readability, Navigation, Clear and Creative – are the pillars of our mobile team.

Media attachments

Many times it is required by the customer to send documents, images or media files to request a service or get information about it. The mobile application uses the default camera of the device and library to submit any media file on the app. For instance, a customer wants to report graffiti, he can click the picture of that place and send it directly to the concerned organization through mobile. It will give precise idea to the worker about the nature of the request.

Language support

Depending upon the region or country requirements, our customer management app provides advanced facilities for multi-language support on all platforms. This makes the user experience seamless and intuitive. The best part for the company and the administrator is that implementation of this feature does not require any code or technical expertise to switch their preferred language. We have developed mobile applications for a variety of clients in diverse languages resulting into the growth of the business.

Push notifications

Push notifications are a way to keep the end-user aware of updated relevant information to that drives app engagement and increasing involvement. Any important information and messages can be propagated to a number of users with this feature. For example, you need your customers to know about a new service started by your company, or any event organized by you, you can simply send it with our push notifications. We have incorporated latest updates to our push notifications.

Location

Our mobile applications use the GPS technology to let the customer feed in his location and a quick action can be routed. To get the precise idea of incident or delivery place, the mobile app has the location co-ordinates that accurately determine the spot. This also helps to provide the end user with on-time handy information such as “Where is the nearest police station?” As the exact location information is passed to the system, it helps the administrator to send the nearest field engineer to the spot.

Take a step to infuse customer facing mobile technology into your business process with world class IT infrastructure of iTouchVision. Contact us to know more on how we can be useful to you to make your customer management app stand out! You can also reach us on Facebook, Twitter, Google plus, and LinkedIn!

Make your Move now!

iTouchVision is one of the world's leading cloud-based service provider with innovation & excellence at its base. The company has made its presence in all business verticals with its technical & operational capabilities to enhance the working of private & public sector organisations. Our products, ranging from Web-based software to Mobile applications have made their mark globally to transform the way work is completed.