Service Management Software-
Offline Integration and Document Support
The field service industry has seen a transformation with mobile applications making the processes largely modernized. With a variety of features to attract, field service automation apps have made it possible for companies to take an immediate action and respond to customers with a positive impact. Also, workers on-the-go feel empowered to deliver the services beyond barriers of location, facilities and time with service management software in use.
The purpose of field service mobility is actually justified when it is possible for workers to work from any location, obtain all the information and have two-way electronic document exchange with the office team for synchronization. Service or sales requests are loaded on workers’ mobile through app and aligned to his schedule and location.
Offline Integration
The field service often requires technicians to work in areas with less or no internet connectivity. The question here is – “What is the use of Field service Application then?” Well, iTouchVision has studied the industry deeply over years and analysed all the problems to incorporate all features that meet the challenges of field service management. Our field service management software – MobileWorker has this astonishing “Offline Synchronization” which serves the field worker to collaborate with the system without Internet as well!
Let us understand this with an example. A technician named Bob is a field service representative who is employed to perform repair & maintenance jobs.
Our client companies feel at ease to manage their field personnel with MobileWorker & the field employees have proven to complete more jobs in a given day.
“Before Bob starts the day, he uses MobileWorker app to pick, check schedule for the day & synchronise his tasks. Once done with this initial step, then he may continue ahead and work without internet access at any location on-site. On every task completion, all the updates related to tasks made by him are stored locally. As and when Bob gets the opportunity to have access to the internet, he can connect and all the necessary updates will be automatically synchronised with the information in the private cloud. It ensures that Bob needs not take any paper notes or remember the things and go back to office and update again!”
Documents & Attachments
The instant service demand and multiple operations have fueled the explosion in mobile working. As your employees go mobile on field to provide services, so is the rising need to manage the documents. We aim to achieve a complete paperless system and digitize the field service! Our MobileWorker is customized to store all the documents related to the service request and make it available on the fingertips at any moment. The field worker teams can send images, videos and notes to their managers to keep him updated of the current status and progress. Also this works as an evidence of completion to be sent to the customer who made the request. MobileWorker is integrated with the device camera which enables field workers to take pictures and videos and send it securely to the team. All these documents are stored in cloud permanently with associated work order and can be seen at any point of time.
This feature has got a phenomenal response to our clients to establish a level of trust within their customers.
“The case studies of field technicians using our MobileWorker app has made us proud as they express their happiness to achieve smooth working with advanced facilities available right on their device. Also the organisation has no longer to wait for their field representatives to reach back to office and submit records of work completion; they get the required documents & status instantly with powerful integration. The customers get an evidence of work completion. For example, Bob went to service 2 laboratory equipments and a room window repair, he can take photos of each task after completion and the concerned person will be notified via chosen medium of communication.”
The companies engaged with field services can experience a major shift with such features of the MobileWorker– the advanced service management software. Connect with us and let us help you to meet your requirements with the digital wave. Keep in touch with our Facebook, Twitter, Google plus, and LinkedIn profiles for more updates.
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