Field service automation solution – The business benefits!

It’s hard to balance the load when your desk is occupied with tasks, customer requests, and worker profiles. Managing things can get ever confusing beyond your imagination and cause to miss the boat. With field service automation solution, back-office dispatchers can take a sigh of relief! Auto-scheduling is useful for the desk employees to check every worker’s individual schedule and allocate new tasks to them in available slots. Also, worker’s specialisation and expertise are matched to ensure the right job is allocated to the right person. Any new job or reallocation of existing work order can be assigned to the field representative on the fly by communicating the details on their MobileWorker app.

Apart from that, FSA also allows the dispatchers to set workflow rules to map the actual business processes. It requires no specialised IT expertise to design invoices, user, and task forms, add custom fields, manage inventory and send notifications and emails to the customers.

The real success of field service can be measured in terms of flexibility and mobility. The tasks meant to be accomplished on a particular day should be completed leading to high first-time fix ratio. Field service mobile applications for the workers make it possible. The jobs are dispatched to the field staff on their MobileWorker application, saving time, efforts and fuel costs of travelling to and fro the office. A field representative can begin his day as possible with the nearest task location, moving along the shortest path planned by the app itself. He can access all the tasks and respective details on the MobileWorker, do the needful to complete it on the site and update status with signature capture. In another case, if the worker is at a remote location with limited or no internet access, he can still carry on his tasks and make updates on the app.

All the information is synchronised as and when the network gets connected. Thus, you can expect more from your employees without any extra effort. The information is available and work can be carried out 24×7 without device or network dependency!

If you cannot deliver as promised, be ready to lose out your customers. It is extremely important to pay attention to every service request and take necessary action as per the commitment. While manual errors may overlook a certain ticket or miss a deadline, field service automation saves your business big time! One can set the service level agreement (SLA) parameters for different categories of requests and incidents. These parameters shall notify the concerned persons and remind them to complete their tasks on a regular interval of time. This helps to win customer confidence as your team performs without any delays.

Key performance indicators (KPI) are measurable characteristics that suggest how well you are achieving the goals and areas of improvement to take corrective decisions for future. The company can keep an eye on the overall working and design the strategy for further progress.