Service Request Management
Streamlined on Mobile App
Smartphones and mobile devices are reshaping the way consumers communicate, search, get services, educate and shop. Right from starting the day with normal routine & end of the day, mobile applications have taken over to facilitate everything.
Mobile Apps are now an integral part of our lives that get us everything on the move. Irrespective of the industry and sector, every company feels the need to have this facility to deepen the relation with their existing customers and create a market for new ones as well.
A well-developed native mobile application gives a personalized approach to request services, order products, pay for services, manage their assets, search any information and all this within minutes. The ubiquity of mobile phones and widespread usage of app-stores on all the platforms give a better scope of business and customer relationship with apps.
Here we explore how our suite of mobile applications provide excellent self-service options for customers & benefit the enterprises with effective service request management:
The mobile application build for the purpose is easily available on the Google PlayStore, iTunes and Windows platform. The user simply needs to download it as per his device and open to exploring the range of options. As per the company’s requirement, the interface is designed to have multiple options for end user’s access. The customer, as per his wish can choose to register and login or use the app anonymously.
The user will have various categories to select the desired option with minimal effort. The subsequent choices are pre-populated based on the selection and the mandatory details are filled for the process. Rich forms designed to capture all details for the particular request make the flow easy for the customer as well as the back end team. For example, a mobile app designed for one of our public sector client, the citizens got a seamless experience with a provision to raise service requests against cases like abandoned vehicles, potholes, street lights, drainage and parking, ask for community centres, etc.
Our advanced mobile application has the feature that allows the customer to attach images, videos and notes to their request. This enables better service request management and quick response as the company can have a clear idea of what action is required. These rich features have been in use by thousands of our users who just click and submit the request & be assured of prompt action.
One more feature that is the class apart is the use of GPS location coordinates using the end user’s mobile app which exactly feeds in the location of incident or request and route the service provider in the shortest time possible. The user feels utmost ease feed in the correct address details with minimum efforts. This helps the back end team to get a fair idea of sending the teams to the spot.
After putting in all the relevant details of the request or incident, the user submits it which is instantly send to the company. Along with that, the requestor is constantly notified of the progress via app and e-mail. The tracking of his request is easily provisioned under is a profile on the app. This builds a path of the customer relationship, engagement and re-engagement with the company.
Grow your customer base with iTouchVision’s fully developed suite of mobile applications that give flexibility to the overall working and achieve the standards of service request management. Sign up for a demo to understand the real working of the application for your specific business. You can also connect with our team on Facebook, Twitter, Google plus, and LinkedIn for more updates.
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